Testimonials

"I don't normally write of good experiences simply due to the fact I expect good experiences everywhere I go no matter what it is I'm doing. However, During a recent vehicle shopping expedition I came across a website that caught my attention www.richardsmotorcars.com I was originally looking for a SAAB and found what I was looking for. The vehicle I found appeared to be the cleanest looking and had the most detailed pictures, also as the lowest mileage of all the SAAB vehicles I was looking at as well as the best price! I went to the link to view Dealer's website and came upon Richards Motorcars. I started looking at the inventory and noticed that all the vehicles listed appeared to be well above average condition, great prices, had very low mileage, and in most cases, still under the factory warranty, uncommon to me being in the automobile business for the past 22 years. After looking at all the higher end inventory at Richards, I started to think that whoever was running that operation obviously cared about what they were selling and the prices showed me that they wanted to move vehicles and were in the business for the long haul. I called and was greeted by Jim Iannuzzi (The General Manager) who was very helpful, accommodating and patient. I asked Jim about several different vehicles and he gave me all the answers I was looking for, car faxes, warranties, conditions, prices, etc. Because at this point I was thinking about several different vehicles to purchase. I narrowed my search down to 3 vehicles: 1) 2005 Cadillac Escalade with 32,000 miles. 2) 2006 Mercedes C240 4 Matic with 26,000 miles. 3) 2005 SAAB 9-5 AERO Sedan with 25,000 miles. All vehicles in very nice shape, low mileage, still under the factory warranty and all around the same price range, within 1,000.00-2,000.00 of each other I ended my quandary, deciding on the Cadillac SRX. Long story short, The wife's happy! Great operation, great vehicles, great people to deal with (you need patience to deal with me), great interest rate and an overall great experience! Thanks,Joe. "

Joe S.

"I just recently purchased an Infiniti G35X from Richards and had an excellent experience. This was actually my first car purchase and the experience was the opposite of the car buying horror stories others had told me. Mike knew the car and did a great job of explaining its features without making me feel like he was pressuring me to buy the car. It was clear that his intent was to educate me on the car; it was not to over emphasize all of the cars features in order to make a sale. Jim was a pleasure to deal with during the sale process. He was honest throughout the process and did not make mejump through hoops. It was a straight forward and easy process. Avoiding the pain of going back and fourth in the typical negotiating process made the purchase that much more enjoyable. Jim in Finance also did a great job of presenting me with my financing options and letting me make a decision. Everyone I dealt with treated me with respect and kindness. The car itself was in impeccable condition for a used car and far exceeded the condition of other cars I had seen. Based on my experience at Richards, I would refer them to anyone looking to purchase a car. Best Regards "

Chris L.

"Hey Guys! I stopped by the dealership last week just to look and your customer service was excellent. I want to give an extra thanks to Rich who is a great salesman. I'llbe sure to send customers your way in the future. Very truly yours Kotonya L. "

Kotonya L.

"You guys recently shipped a Black ML 500 to me in Atlanta. I am very satisfied with the vehicle but it was missing the Navigation DVD. My salesman Mike made sure that it was shipped directly to my home. Thanks for your help and it was a pleasure to do business with you guys. "

Chris R.

"I purchased the '08 Acura RL last week. A good experience and a great car. I was interested in having copies of the pictures you took of the car for the listing on your website richardsmotorcars.com. They were great and would be nice to send out to friends and family that are not in the area. Thanks "

Adam B.

"Just a quick, but HUGE Thanks to Frank. I love the Infiniti, the car is wonderful, and we will definately keep you and Richards' Motorcars in mind for future purchases! Please Thank Joy too for her patience. You all are great. "

Jackie and Steve B.

"Thanks for the best car buying experience of my life! I will and have already referred you."

Jeff R.

"Frank Bonnano was great! He did a number of extra things and took care of a title problem quickly. I can't say enough about him. Buying the car was a good experience from Richards "

Mike W.

"It was by far the most pleasant car buying experience I have ever had. Every person that i dealt with from salesman to sales manager to the finance department were a pleasure to deal with and even the owner of the dealership took the time to introduce himself and thank me for my business. You can be confident that I will contact Richards Motorcars first, the next time I am in the market for a new vehicle. Keep up the good work!"

Chuck C.

"Our experience was good - it was quick. We really like the car. We had been shopping around so we had a pretty good idea of what we wanted and how much we wanted to pay. I think your pricing was fair and competitive. Adminsitratively the experience was good. The women that handles your financing was very efficient and professional, and everyhthing went very smoothly."

Cathy W.

"The E350 I purchased is a dream. I am enjoying it very much. My experience buying the car was great. Overall I have been pleased. Pleased enough that my husband bought a car from you three weeks after my purchase."

Stacy H.

"My experience, along with my mother was exceptional! Monica was very professional and extremely friendly and easy to deal with and most important, I feel she was always upfront and honest with me. I'm very happy with my new car and I've told everyone about my new "find" on the north shore!"

Kristine G.

"My experience with Richards Motorcars was excellent. Everyone I dealt with, including Paulo and his service team were incredibly professional and helpful. I was so pleased with my experience that I referred my business partner to your dealership, and he just purchased a new vehicle from you as well. "

Mike F.

"Being from western Mass I had found a car on the internet which lead me to Mike. He was very easy to work with and eager to help me find the perfect car for my family needs. The car that I had lead me to Richards at first was no longer available but with Mikes knowledge we were able to get something very close to my first thought. I would have not problem recommending Richards to my friends and family. "

Michele N.

"Searched for a low mileage mercedes for the last few months. came across the richards' website and noticed that they had a large selection of what i was looking for. I visited their dealership and was surprised at how many nice cars they had on the lot. "

Jay S.

"This was, by far, the best experience I have ever had with a car dealship. Richard and his staff were helpful in helping me find a car that suits my lifestyle as well as my budget. Next time I am in the market for a new car I will definitly be returning to Richard's! "

Natalie P.

"I have bought numerous cars from Richard's Motorcars over the years. Great people to work with. They have always been very friendly and informative, always providing top notch service and information that was very helpful in deciding what vehicle would fit my situation and budget best. Top quality vehicles at fair prices. I would recommend Richard's Motorcars to anyone ! "

Marty W.

"This dealer went out of their way to find my the right car. They found me a car out of state that matched exactly what I was looking for. I was really surprised that their was no haggling over the price at the last minute. Addtionlly when I complained that their was scratchs on the mirrors they fixed it at no cost!!! For my first time ever I felt I should right a review for a dealership. "

Lou D.

"Terrific experience with purchase and service, far better than a new car dealer. Selection and quality of vehicles was excellent, and there was no pressure to purchase. I have recommended Richard's to several friends and each one was delighted with their purchase. "

Dave K.

"Everything went great! Frank was wonderful, so helpful and knowledgeable. I just love my car! I have not had to use the service department, but I'm sure at some point I will. I would recommend Richards Motorcars to my friends and family for sure! Thanks again."

Charlene S.

"The overall experience was very positive. We ran into an issue with my trade-in title and the management worked through it in a fair and reasonable mannor. The only outstanding item is the dealership owes me a valet car key in accordance with the bill of sale/contract. Once again all staff handled my complex situation very professionally. By the way, I love the car!!!"

Anthony G.

"My overall experience at Richards ended up being terrific and I would have no difficulty recommending the dealership to others. My sales person, Mike was wonderful to work with. I had some issues with the car after I picked it up and Mike was able to help me resolve the problems in a timely manner. I love the G35 and I know I got the best price at your dealership. I am a satisfied customer!"

Donna L.

"It was a real pleasure buying a car from Richard's Motorcars, I felt like I was treated as family. Not only was the sales manager, finance manager and the sales people a pleasure to work with they also had a wonderful selection of cars as well. I would highly recommend it to anyone looking for a great car. Thanks!"

Alos D.

"Everything went very smoothly with my car purchase. The salesman was fantastic, he made the whole process very easy and was very honest throughout. The only problem was that there was no DVD available for the GPS system. Richards ordered one from Infiniti for me and had it shipped to my house, so all is well."

Steve C.

"I just wanted to let everyone know that the truck we purchased from Richards Motorcars is beautiful and we love driving it. We had a wonderful time talking to our sales person and were amazed at how everyone there tried to make us comfortable and happy. Thanks for everyone's help, we are just thrilled with the truck and service alike!"

Laura M.

"My experience was and is continuing to be great. The people at Richards are not like those other dealers. The endeavor to help and answer every question no matter how trivial it might be. I just returned home from your shop and once again it was a positive experience. The smallest details are addressed as if I were still shopping. I have owned many automobiles and the most painful part of ownership is the ordeal of purchasing. Richard with whom I worked, made the buying a pleasure. My wife and I would like to thank your staff for the many kindnesses they have shown us during this transaction."

Pat M.

"I have been in contact with Frank my salesman since I purchased my car, he treated me very well and I am satisfied with my experience at Richard's. Keep up the good customer relations, it shows!"

Romeo P.

"So far so good. It was a pleasure dealing with my salesman, he was honest and professional. I have recommended some of my co-workers to Richards as well. I hope you guys have a great year!"

Kevin R.

"Not only is the Porsche a pleasure to drive. We are so impressed with the industry knowledge service, and professionalism of Michael in sales and Paulo in service (who took time to deal with our car even with the birth of his child!), that we are looking to purchase another vehicle for my husband in January/February. Richards will be our first choice. It was low pressure, high quality vehicles and service. Richards stole this sale from Prime Audi/Porshe in Westwood, Jack Kaplan Landrover in Norwood, and Herb Chambers LandRover in Sudbury. I have the calls and emails to prove it. Your service, Michael, sealed the deal. And we fully intend to recommend it to our friends and associates who are drooling over our new/used Cayenne. "

Theo G.

"Thank you so much for all the help in the purchase of a BMW 650i for my wife. I have never encountered an automobile sales organization so thoroughly devoted to the customer in my life. First and foremost, the variety of cars of such high quality to select from at Richards is unmatched anywhere we have shopped. Although my wife and I originally believed we needed another type of automobile, your help in reviewing it amongst additional inventory there led us to choose a much more satisfying vehicle. Secondly, your pricing was better than anywhere else across the country that we could find online. Not to mention the condition of our car was literally as new. And I truly cant believe that even after we bought the car, you're now giving us two new tires because your mechanic was no happy with the condition of those on the vehicle. The fact that Richards is doing this of it's own volition proves to me the true dedication you have to the customer. I will never shop anywhere else for a pre-owned automobile."

Anthony M.

"I have to tell you buying a new car compared to buying a used car requires a different degree of confidence in the dealership, as you have to put total trust in the cars history and the fact that the dealership backs both the history and the car. Prior to finding your dealership I had almost given up, I spent hours and hours doing research and making calls and appointments. When I came upon your website I corresponded by e-mail, I got immediate responses and follow up e-mails when the price was lowered. If it had not been for the oustanding work of Joe corresponding and not giving up on me as a future customer I may have never experienced the total joy of owning my BMW 128i convertible. I have to tell you life is good, this car is literally outstanding and makes me smile just having it in my garage. I have recieved so, so, many compliments and literally say good night to it in the evening. I would highly reccomend your dealership and please thank Ron for the outstanding financing. Thank you for giving me the time to make a decision without pressure and thank you for my dream car, its an outstanding vehicle."

Maggie