"I don't normally write of good experiences simply due to the fact I expect good experiences everywhere I go no matter what it is I'm doing. However, During a recent vehicle shopping expedition I came across a website that caught my attention
I was originally looking for a SAAB and found what I was looking for. The vehicle I found appeared to be the cleanest looking and had the most detailed pictures, also as the lowest mileage of all the SAAB vehicles I was looking at as well as the best price! I went to the link to view Dealer's website and came upon Richards Motorcars. I started looking at the inventory and noticed that all the vehicles listed appeared to be well above average condition, great prices, had very low mileage, and in most cases, still under the factory warranty, uncommon to me being in the automobile business for the past 22 years. After looking at all the higher end inventory at Richards, I started to think that whoever was running that operation obviously cared about what they were selling and the prices showed me that they wanted to move vehicles and were in the business for the long haul. I called and was greeted by Jim Iannuzzi (The General Manager) who was very helpful, accommodating and patient. I asked Jim about several different vehicles and he gave me all the answers I was looking for, car faxes, warranties, conditions, prices, etc. Because at this point I was thinking about several different vehicles to purchase. I narrowed my search down to 3 vehicles: 1) 2005 Cadillac SRX with 32,000 miles. 2) 2006 Mercedes C240 4 Matic with 26,000 miles. 3) 2005 SAAB 9-5 AERO Sedan with 25,000 miles. All vehicles in very nice shape, low mileage, still under the factory warranty and all around the same price range, within 1,000.00-2,000.00 of each other I ended my quandary, deciding on the Cadillac SRX. Long story short, The wife's happy! Great operation, great vehicles, great people to deal with (you need patience to deal with me), great interest rate and an overall great experience! Thanks,Joe.
"I just recently purchased an Infiniti G35X from Richards and had an excellent experience. This was actually my first car purchase and the experience was the opposite of the car buying horror stories others had told me. Jonathan knew the car and did a great job of explaining its features without making me feel like he was pressuring me to buy the car. It was clear that his intent was to educate me on the car; it was not to over emphasize all of the cars features in order to make a sale. Jim was a pleasure to deal with during the sale process. He was honest throughout the process and did not make mejump through hoops. It was a straight forward and easy process. Avoiding the pain of going back and fourth in the typical negotiating process made the purchase that much more enjoyable. Jim in Finance also did a great job of presenting me with my financing options and letting me make a decision. Everyone I dealt with treated me with respect and kindness. The car itself was in impeccable condition for a used car and far exceeded the condition of other cars I had seen. Based on my experience at Richards, I would refer them to anyone looking to purchase a car. Best Regards "
"Hey Guys! I stopped by the dealership last week just to look and your customer service was excellent. I want to give an extra thanks to Jonathan who is a great salesman. I'llbe sure to send customers your way in the future. Very truly yours "
"You guys recently shipped a Black ML 500 to me in Atlanta. I am very satisfied with the vehicle but it was missing the Navigation DVD. My salesman Mike made sure that it was shipped directly to my home. Thanks for your help and it was a pleasure to do business with you guys. "
"I purchased the '05 Acura RL(silver ext, black int.) last week. A good experience and a great car. I was interested in having copies of the pictures you took of the car for the listing on your website richardsmotorcars.com. They were great and would be nice to send out to friends and family that are not in the area. Thanks "
"Just a quick, but HUGE Thanks to Frank. I love the Infiniti, the car is wonderful, and we will definately keep you and Richards' Motorcars in mind for future purchases! Please Thank Joy too for her patience. You all are great. "
Jackie and Steve B.
"Thanks for the best car buying experience of my life! I will and have already referred you."
"Frank Bonnano was great! He did a number of extra things and took care of a title problem quickly. I can't say enough about him. Buying the car was a good experience from Richards
"It was by far the most pleasant car buying experience I have ever had. Every person that i dealt with from salesman to sales manager to the finance department were a pleasure to deal with and even the owner of the dealership took the time to introduce himself and thank me for my business. You can be confident that I will contact Richards Motorcars first, the next time I am in the market for a new vehicle. Keep up the good work!"
"Our experience was good - it was quick. We really like the car. We had been shopping around so we had a pretty good idea of what we wanted and how much we wanted to pay. I think your pricing was fair and competitive. Adminsitratively the experience was good. The women that handles your financing was very efficient and professional, and everyhthing went very smoothly."
"The car I purchased is a dream. I am enjoying it very much. My experience buying the car was great. Overall I have been pleased. Pleased enough that my husband bought a car from you three weeks after my purchase."
"My experience, along with my mother was exceptional! Monica was very professional and extremely friendly and easy to deal with and most important, I feel she was always upfront and honest with me. I'm very happy with my new car and I've told everyone about my new "find" on the north shore!"
"My experience with Richards Motorcars was excellent. Everyone I dealt with, including Paulo and his service team were incredibly professional and helpful. I was so pleased with my experience that I referred my business partner to your dealership, and he just purchased a new vehicle from you as well. "