Testimonials

"I don't normally write of good experiences simply due to the fact I expect good experiences everywhere I go no matter what it is I'm doing. However, During a recent vehicle shopping expedition I came across a website that caught my attention

www.richardsmotorcars.com

 

I was originally looking for a SAAB and found what I was looking for. The vehicle I found appeared to be the cleanest looking and had the most detailed pictures, also as the lowest mileage of all the SAAB vehicles I was looking at as well as the best price! I went to the link to view Dealer's website and came upon Richards Motorcars. I started looking at the inventory and noticed that all the vehicles listed appeared to be well above average condition, great prices, had very low mileage, and in most cases, still under the factory warranty, uncommon to me being in the automobile business for the past 22 years. After looking at all the higher end inventory at Richards, I started to think that whoever was running that operation obviously cared about what they were selling and the prices showed me that they wanted to move vehicles and were in the business for the long haul. I called and was greeted by Jim Iannuzzi (The General Manager) who was very helpful, accommodating and patient. I asked Jim about several different vehicles and he gave me all the answers I was looking for, car faxes, warranties, conditions, prices, etc. Because at this point I was thinking about several different vehicles to purchase. I narrowed my search down to 3 vehicles: 1) 2005 Cadillac SRX with 32,000 miles. 2) 2006 Mercedes C240 4 Matic with 26,000 miles. 3) 2005 SAAB 9-5 AERO Sedan with 25,000 miles. All vehicles in very nice shape, low mileage, still under the factory warranty and all around the same price range, within 1,000.00-2,000.00 of each other I ended my quandary, deciding on the Cadillac SRX. Long story short, The wife's happy! Great operation, great vehicles, great people to deal with (you need patience to deal with me), great interest rate and an overall great experience! Thanks,Joe."

Joseph

"I just recently purchased an Infiniti G35X from Richards and had an excellent experience. This was actually my first car purchase and the experience was the opposite of the car buying horror stories others had told me. Jonathan knew the car and did a great job of explaining its features without making me feel like he was pressuring me to buy the car. It was clear that his intent was to educate me on the car; it was not to over emphasize all of the cars features in order to make a sale. Jim was a pleasure to deal with during the sale process. He was honest throughout the process and did not make mejump through hoops. It was a straight forward and easy process. Avoiding the pain of going back and fourth in the typical negotiating process made the purchase that much more enjoyable. Jim in Finance also did a great job of presenting me with my financing options and letting me make a decision. Everyone I dealt with treated me with respect and kindness. The car itself was in impeccable condition for a used car and far exceeded the condition of other cars I had seen. Based on my experience at Richards, I would refer them to anyone looking to purchase a car. Best Regards "

Chris L

"Hey Guys! I stopped by the dealership last week just to look and your customer service was excellent. I want to give an extra thanks to Jonathan who is a great salesman. I'llbe sure to send customers your way in the future. Very truly yours "

Katonya B

"You guys recently shipped a Black ML 500 to me in Atlanta. I am very satisfied with the vehicle but it is missing the Navigation DVD. Would it be possible to track it down and send it to me. Thanks for your help and it was a pleasure to do business with you guys. "

Chris R

"I purchased the '05 Acura RL(silver ext, black int.) last week. A good experience and a great car. I was interested in having copies of the pictures you took of the car for the listing on your website richardsmotorcars.com. They were great and would be nice to send out to friends and family that are not in the area. Thanks "

Adam B

"Just a quick, but HUGE Thanks to Frank. I love the Infiniti, the car is wonderful, and we will definately keep you and Richards' Motorcars in mind for future purchases! Please Thank Joy too for her patience. You all are great. "

Jackie (& Steve) B

"Thanks for the best car buying experience of my life! I will and have already referred you."

Jeff

"Frank Bonnano was great! He did a number of extra things and took care of a title problem quickly. I can't say enough about him. Buying the car was a good experience from Richards"

Mike W

"It was by far the most pleasant car buying experience I have ever had. Every person that i dealt with from salesman to sales manager to the finance department were a pleasure to deal with and even the owner of the dealership took the time to introduce himself and thank me for my business. You can be confident that I will contact Richards Motorcars first, the next time I am in the market for a new vehicle. Keep up the good work!"

Chuck C

"Our experience was good - it was quick. We really like the car. We had been shopping around so we had a pretty good idea of what we wanted and how much we wanted to pay. I think your pricing was fair and competitive. Adminsitratively the experience was good. The women that handles your financing was very efficient and professional, and everyhting went very smoothly."

Cathy W

"The car I purchased is a dream. I am enjoying it very much. My experience buying the car was great. Overall I have been pleased. Pleased enough that my husband bought a car from you three weeks after my purchase."

Stacy H

"My experience, along with my mother was exceptional! Monica was very professional and extremely friendly and easy to deal with and most important, I feel she was always upfront and honest with me. I'm very happy with my new car and I've told everyone about my new "find" on the north shore!"

Kristene G.

"My experience with Richards Motorcars was excellent. Everyone I dealt with, including Paulo and his service team were incredibly professional and helpful. I was so pleased with my experience that I referred my business partner to your dealership, and he just purchased a new vehicle from you as well. - Thank you"

Mike F

"Everything went great! Frank was wonderful, so helpful and knowledgeable. I just love my car! Have not had to use the service department, butI'm sure at some point I will. I would recommend Richards Motorcars to my friends and family for sure! Thanks again."

Charlene S.

"The overall experience was very positive. We ran into an issue with my trade-in title and the management worked through it in a fair and reasonable manor. The only outstanding item is the dealership owes me a valet car key in accordance with the bill of sale/contract. Once again, all the staff handled my complex situation very professionally. By the way, I love the car!!!"

Anthony G.

"My overall experience at Richards ended up being terrific and I would have no difficulty recommending the dealership to others. My sales person, Mike, was wonderful to work with. I had some issues with the car after i picked it up and he was able to help me resolve the problems in a timely manner. I love the G35 and I know I got the best price at your dealership. I am a satisfied customer!"

Donna L.

"Everything is great so far and I am very pleased. The only issue I had is that the back passenger side sensor was crack but its only the shell itself, I don’t know if this was like this before or after to be honest I am sure it was after. I went and purchased the new shelling and its suppose to pop right on but I am having a bit of trouble. I am sure for your mechanics this is a 5 minute job so I didn’t know if maybe I could stop by sometime to have it attached quickly. Thanks Jay "

Jay

"It was a real pleasure buying a car from Richard's Motorcars, I felt like I was treated as family. Not only was the sales mamager, finance manager and other sales people a pleasure to work with, but they had a wonderful selection of cars as well. I would highly recommend it to anyone looking for a great car. Thanks"

Alos D.

"We love our XC90 looking forward to the snow in the winter. Frank was great! Made it easy, smooth and pleasant car buying experience. This is the 2nd time I purchased a car from him and would recommend him to anyone I know. Paulo was also very helpful with any of the questions I had, very smart guy! Keep up the Premier car fleet inventory you guys carry!"

KM&RM

"I am most grateful to you for all you have done to make things com together for me. Please accept my heartfelt thanks. I has sincerely been a pleasure to meet and work with you and for giving me a reason to smile and laugh. I told everyone I that i had a ball with you on Sunday. I don't think everyone says that about their experiences buying a car. I wish you all good things and will tell anyone I know looking for a car."

S.S.

"I LOVE my Lexus. It is the best investment I have made in a long time. Blake was wonderful to work with. I did send him an email and hope he got it to say thank you for making the purchase a very pleasant experience."

PR

"Not only is the Porsche a pleasure to drive, we are so impressed with the industry knowledge, service and professionalism of Michael in sales and Paulo in service (who took the time to deal with our car even with the birth of his child!). We are looking to purchase another vehicle for my husband in January/February and Richards will be our first choice. It was low pressure, high quality vehicles and service. Richards stole the sale from Audi/Porsche in Westwood, Land Rover in Norwood and Herb Chambers in Sudbury. I have the calls and emails to prove it. Michaels service sealed the deal. We fully intend to reccomend Richards to our friends and associates who are drooling over our new/used Porsche Cayenne."

T.G.

"Blake was outstanding during the entire transaction. He really gives your company a great name and I can honestly say I will be making many more purchases from your company in the future. I feel I recieved excellent treatment and a great value on the car I traded and the one I purchased. You will be recieving references from me since I am so thrilled with actually having a positive car buying experience. I had resorted to buying cars on Ebay since I was so fed up with the process from the majority of car dealers. Thank you for your follow and I'd like to pass along my thanks to Richard and Blake."

P.A.

"I would like to thank Richards Motorcars for a very pleasant experience from start to finish. My initial call to Blake was very professional, honest and very pleasant. That phone call got me to drive to the dealership. When I arrived there was no pressure put on me, just help at my own pace. Blake was knowledgeable during the whole car buying process. His demeanor was excellent and I was comfortable to sort out my options without any pressure. I met Monica in financing who went over everything step by step as to what my options would be on deposit and financing, so I had all my answers without any pressure. The dealership is warm and very personable and they are all about a pleasant shopping experience. They have a wonderful image and that is the most important to them. I met the owner who is all about ensuring customer satisfaction and supporting his customers. I am not sure who buys the vehicles but they have every major top brand automobile to choose from. Excellent selections in automobiles. I ended up buying a Mercedes E 350 from Blake. When I arrived the car looked immaculate. Looked brand new. I was again very impressed on how they treated the customer I brought it home and loved the car. After driving the vehicle I had a situation with the tires. Well I spoke to Blake. Without hesitation they told me to bring the car back. They swapped out wheels and tires to ensure I was completely satisfied. To me after you buy the car this is the most important as you really know how the dealership will respond to you. I could not be happier with Blake, and Richards Motor Cars as they absolutely know and understand about customer satisfaction., sense of urgency and have a dealership that is supportive and ensures complete customer satisfaction. I will recommend any of my friends and colleagues to buy at Richards Motorcars "

J.C.

"It was a pleasure dealing with my salesman Blake. He was honest and professional. I have recommended some of my co-workers to Richards as well. "

K.R.

"I've been in contact with Frank since I purchased the car. Frank treated me very well and I'm satisfied with my experience. Keep up the good customer relations, it shows!"

R.P.

"I purchased the LR2 with Blake's assistant. I think by far it was the easiest and most painless experience I've had car shopping. Blake is a wonderful person who knows a lot about cars and he gave a lot of helpful tips on car financing and payments. He also followed up with me just to make sure everything was ok. I would definitely recommend to my friends to stop in at Richard's first when it comes to car shopping."

T.L.

"My experience was and is continuing to be great. The people of Richards are not like those of other automobile dealers. They endeavor to help and answer every question no matter how trivial it might be. I just returned home from your shop and once again it was a positive experience. The smallest details are addressed as if I were still shopping. I have owned many automobiles and the most painful part of ownership is the ordeal of purchasing. Richard, with whom I worked, made the buying a pleasure. My wife and I would like to thank you staff for the many kindnesses they have shown us during this transaction "

P.M.

"The truck is beautiful and we love driving it. We had a wonderful time talking to our salesperson and were amazed at how everyone there tried to make us comfortable and happy. Thanks to everyone's help there we are just thrilled will the truck and the service alike."

LM

"The experience was good overall and Mike did a nice job!"

P.B.

"I just wanted to Thank You! I will certainly not forget how well I've been treated, and have already begun recommending Richards Motorcars to my friends. I'm sure they will be in to poke around shortly, if not already. Thanks again."

S.K.

"Rich and Staff, Thank you so much for the wonderful job you did on the car, not just the cosmetic, but the mechanical as well. On the way home from picking up the car, I was a block from my house on a one way street. There were cars parked on the left and a bike rider ahead of me on the right. He lost his balance and fell directly into the line of traffic rather than towards the curb. Fortunately, I had new brakes and tires (courtes of Richards Motorcars)and also luckily, I was not tailgating because there was no room to swerve. I had to stop short. If it's true that we get four minutes of fame in this life, I'm glad mine was not the Herald headline "JP Women Flattens Biker". Thanks again guys!"

C.G.

"Everything went very smoothly with my car purchase. Blake is fantastic, he made the whole process very easy and was very honest throughout. The only problem was when I picked up the car there was no DVD available for the GPS system. Blake ordered a new one from Infiniti and had it shipped to my house. So all is well! Thank you!"

S.C.

"I had a few minor problems, it took some time but everything has worked out. Mike the sales representative was EXCELLENT, he went above and beyond to help us with our purchase. He was prompt to return phone calls and addressed any concerns the we had. I would definately want to work with him again and would personally recommend him to others. Mike and the dealership came through on their word to provide some additional items. Although it cost us additional money to have some items replaced, I did appreciate the dealership doing what they said even after the vehicle was purchased. I was pleased with my overall experience & purchase and would consider using you again in the future. "

T.Y.